![]() Mitel is a trademark of Mitel Networks Corporation. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. Revisions of this document or new editions of it may be issued to incorporate such changes. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ®). Displaying and Changing Room Information.Calling, Transferring, and Picking Up Calls in the Busy Lamp Field.Holding Calls and Retrieving Held Calls.Transferring a Call to an Outside Number.Introducing the Caller before Completing the Transfer.Reaching a Busy Number or an Extension with Do Not Disturb Activated.Placing an Outside Call for an Extension. ![]() Answering Calls on a “First-come, First-served” or Line-Priority Basis.Adding Notes to Calls in the Queued Calls Display.Selecting Calls from the Queued Calls Displays.Monitoring Incoming, Held, and Transferred Calls.Handling Calls in the Queued Calls Area.Tools for System Programming and Maintenance.Starting and Closing the Mitel 5550 IP Console.Once you release the conference, you cannot re-enter it. To release the console from the conference: You may continue dialing to add more parties to the conference. Press CANCEL on the keypad to reconnect to the conference.If the line is busy or unanswered or the person is unavailable: To split a conference to speak privately to either caller: With the two parties connected to the console - one in the Source area and the other in the Destination area - press the softkey.When a call you transferred to an unanswered extension recalls, you can press VOICEMAIL on the keypad to transfer the caller to the extension’s voice mailbox. – Press RELEASE on the keypad to disconnect the call. – Press the softkey if the caller wants to continue waiting. Depending on what the caller wants, you have several options at this point:.You are now connected and may ask if the caller wants to continue waiting or wants you to ring another extension. Press RETRIEVE and then dial the position number of the call (1-6) you want to retrieve.Ĭalls transferred to an extension but not answered within a specified time return to the console. ![]() Inform the caller that you are placing him or her on hold.Press RECOVER immediately after completing the transfer.You can recover a call you transferred to an extension by mistake. Press CANCEL on the keypad, and then redial the number.Press RELEASE on the keypad to complete the transfer and disconnect the call from the console.Note: Pressing ANSWER automatically transfers the current call to the dialed destination and answers the first call in the call-waiting queue. You must transfer or disconnect the current call, or put it on hold, before answering a new call. The Call Waiting indicators ( ) on the screen tell you additional calls are waiting. Press the to softkey to answer a specific call. ![]() TRUNK STATUS + Select Trunk Groups OR Digits Dialed + ĭial destination number + RELEASE OR Wait for answer + RELEASE Press TONES again to turn off tone signaling. When requesting party recalls, ANSWER Dial extension number + RELEASEĪfter transferring the requesting party to the last extension, While connected to requesting party, +Dial extension number + RELEASE RECOVER immediately after releasing the call PHONE BOOK +Type entry + (if necessary, press + to select entry + to call selected entry PAGER +Dial zone code (if required) +Announce + CANCEL to end page (Following Override, press RELEASE to disconnect busy extension or CANCEL to reconnect to Source) Select Operator Absent or Operator Present from + OR + Dial extension number + CANCEL OR RELEASE RETRIEVE +dial the position number of the call (1-6) Plug handset/headset into keypad +Select Using Handset or Using Headset from Program > Set Station DND or Cancel Station DND + Enter extension number + Click Yes Select Day, Night Service 1 or Night Service 2 from With 2 parties connected to the console, select ĭial number + after the called party answers Program > Cancel Station Feature + Enter extension number + Click Yes + Click Quit Put call on Hold + PAGER +Dial zone code (if required) +Announce Call Park Retrieve code and Hold position number Program > Cancel Station CFWD or Cancel Station CFFM + Enter extension number + Click Yes + Click Quit Dial Account Code Access Code +dial Account Code +press # +continue dialingĪNSWER (First Call Waiting) OR to (Selective Answer)
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